Privacy Policy
We collect identifiers (name, email, phone), booking details, and service preferences you provide. We also gather basic analytics and cookie data to improve the experience.
We may receive information from payment processors for transactional validation, fraud prevention signals, and basic device metadata (IP address, user agent, timestamps). We do not knowingly collect data from children under the age of 13.
How We Use Information
- Process inquiries and bookings
- Improve service quality and site performance
- Send transactional communications
- Comply with legal obligations
Legal Bases (Canada and applicable regions)
- Consent for optional analytics and marketing where required
- Contractual necessity to fulfill your booking and related services
- Legitimate interests such as security, debugging, and service improvement
- Legal compliance for tax, auditing, and regulatory requests
Your Rights
You may request access, correction, or deletion of your data. To exercise rights, contact our support.
- Access and portability of your personal information
- Rectification for inaccurate or incomplete data
- Erasure subject to retention obligations
- Restriction and objection to certain processing
- Withdrawal of consent for non-essential processing
We will verify identity before fulfilling rights requests and respond within 30 days where applicable.
Contact
Email: [email protected] — We respond within reasonable time.
Phone: +1 (587) 643-2198
Address: 1200 Burrard St, Vancouver, BC V6Z 2C7, Canada